Help

How can we help?

Answers to the most frequent questions, by topic. If you cannot find what you need, write to us at the bottom of the page.

For people looking for a home

How do I look for a room or a flat?

From the home page or the Search page choose city, university, faculty and type of accommodation. In the filters you can set budget, move-in date, bills included and amenities, and see everything on the map.

Are the listings checked?

Yes: every listing is read and approved by our team before publication. In the filters you can also choose "Verified listings only" and "Reliable landlords only".

How do I send a booking request?

On the listing page choose your move-in and move-out dates and write a message. The landlord accepts or declines from their account: if they accept, you receive their contact details to get organised.

Do I have to pay to search or write to landlords?

No. Premium plans are only for people who publish listings.

Does the site handle payments or deposits?

No. AffittiPerStudenti does not collect rent or deposits: you agree directly with the landlord and sign a proper contract.

How do I spot a scam?

Be wary of prices far below average, of requests for money before you have spoken with the landlord and of untraceable payments. If a listing looks suspicious, report it from its page.

Can I look for a home abroad?

Yes: besides Italian cities you can find European university cities, with prices in the local currency.

For landlords

How much does it cost to publish a listing?

Publishing is free. Premium plans are optional and give your listing more visibility (featured, more photos, more active listings).

How do I publish a listing?

Sign up, choose "Publish listing" and fill in city, nearest university, price, dates and photos. Our team checks the listing and puts it online.

Can I hide the exact address?

Yes: on the map we only show the approximate area and the address stays private until you decide to share it.

How do I get the "Reliable landlord" badge?

By answering at least 80% of messages and requests within 48 hours. Listings with the badge appear in the "Reliable landlords only" filter.

What kind of contract can I use for a student?

The most common is the transitional contract for university students (6 to 36 months), often at an agreed rent. You can state it in the listing together with the documents you ask for.

Does the site handle payments or deposits?

No: you and the student agree directly and sign a proper contract.

Plans and payments

Which plans are there?

The Base plan is free; Plus, Pro and Top are paid and give more active listings, more photos and more visibility. Details are on the Premium plans page.

Does the plan renew automatically?

No: you can extend it whenever you like, with no automatic renewal.

How do I pay for a plan?

By card (Stripe) or PayPal. Card details do not pass through our site.

Where can I see my payments?

In your account, on the "Profile and plan" page.

Account and security

How do I sign up?

With email and password or with your Google account. We send you a link to confirm your email address.

I am not receiving the confirmation email

Check your spam or promotions folder, then use "Send the link again" on the login page.

I forgot my password

On the login page choose "Forgot your password?": we send you a link, valid for one hour, to choose a new one.

How do I delete my account?

From your account, under "Profile and plan", section "Delete account". Your profile, listings and photos will be deleted.

How do I report a listing?

On the listing page use the report link: our team checks and, if needed, archives the listing.

Reviews and flatmates

Who can write a review?

Anyone with an account, as a student or as a landlord. Every review is read by our team before publication and only shows the first name and the initial of the surname.

Why can't I see my review straight away?

Because it is checked by our team first. On the Reviews page you can see its status and edit or delete it.

How does the Flatmates section work?

You create a profile with city, budget, dates and introduction; after our team has checked it, it is visible to everyone, without surname or contact details. People who want to write to you do it through the site and their email is forwarded to you so you can reply. You must be at least 18.

How do I delete my flatmate profile?

From the "Your profile" page of the Flatmates section, with the "Delete profile" button.

Did not find an answer? Write to us

We reply by email. Do not write passwords or card details.